Our Services

Customer Service Call Centre

Every company needs a world class customer service call centre team to deal with the unexpected such as delivery queries, product support and resolving questions using phone, email and web chat to communicate.

Calls

  • Reliable and professional
  • Fastest pickup in the industry
  • Courteous
  • Multi-lingual
  • Specialized agent training
  • For small and medium sized companies

Emails

  • Professional email expertise
  • 24-hour response service
  • Efficient order processing
  • Specialized product expertise

Outsourced Customer Service Solutions

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Post order management

Our dedicated customer service agents deal with a huge variety of products and services, resolving customers’ queries using extensive product knowledge.

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Telephone answering and message taking

We have a fast, efficient and cost-effective 24-hour line available to make your business a success, as your customers will appreciate that you are always there for them.

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24-hour operation

Research shows that many buyers browse websites for products or services in the evening and at weekends and then want to speak to someone.

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24-hour operation

Research shows that many buyers browse websites for products or services in the evening and at weekends and then want to speak to someone.

Sales

Outbound Sales

First Choice offers a wide range of outbound services for both business to consumer and business to business. We have an upbeat, friendly and dedicated sales team, fully trained to sell your product to your targeted customer base.

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Telesales

Telesales are our specialty, and particularly B2C continuity programmes and B2B. In order to ensure your company’s profile is continually reinforced, our outbound telesales teams make regular calls to your customers. We use advanced software to schedule call-backs automatically, for different times and days of the week, which means we can follow up an opportunity, whatever the day, whatever the time.

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Telemarketing

Having more than ten years’ experience as a call centre (provider), we have learnt to work very closely with our clients, firstly in order to understand their needs, then to promote their products and services with our highly professional team. Our agents are presented to the existing profile of the customers and are trained to convert each call into a sale, where applicable.

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Continuity Programs

Having acquired a loyal customer base in our years of operation, we call the right people at the right time and make your clients feel important. We contact, from time to time, even those customers who have not placed an order in a long time to reactivate their interest in your company, provide information on your new products, along with upselling to increase your sales.

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Market Research and Surveys

Whatever your requirements, our professional team of market research specialists ensure you receive a fast, flexible and accurate service. All sensitive and private information we gather is done so in accordance with GDPR standards.

Inbound Sales

Our company provides proficient and cost effective outsourced inbound call centre services that are both flexible and scalable. As well as being one of the first PCI DSS Level 1 compliant outsourced call centres in the UK, you can be certain that your customer’s data are in reliable hands and that by using our services, your valuable merchant account is not at risk. We offer the following specialised contact centre outsourcing solutions and services:

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F.C.G First Choice Group Inbound Sales

We are F.C.G. First Choice Group Ltd., call centre sales experts. We can help enhance your offers and sales process to maximise conversion rates and revenue. Our agents are trained to be extremely knowledgeable about your products, following a flexible sales structure, which means we make the most of high conversions and target driven average order values. We can scale up or down to meet fluctuating call volumes and have experts available to respond to calls 24 hours a day, 7 days a week. The technology our company uses, produces insightful, live reports and statistics for real-time analysis.

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Order lines with upselling

As an order taking call centre we do not only take order calls, but we also increase the value of your average order with our dedicated and experienced sales team. Upselling and cross-selling is a really effective method, used to boost revenue simply by offering an already receptive customer the opportunity to significantly increase the value of their purchase.

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Secure Payments

Data protection is of paramount importance to us and that is why we invest in training our agents to PCI DSS Level 1 Compliance.

Address

56 Everest Street,
Aradippou Industrial & Commercial District
P.O. Box 40873,  6307
7100 Larnaca, Cyprus

Phone

Tel: +357 24 333 001
Fax: +357 24 333 049

Email

info@firstchoiceds.com