About Us

Our Story

Providing Customer Services Since 1994

F.C.G. First Choice Group Ltd., stands out from other customer service providers as we strive persistently to achieve an excellent level of customer service for our clients, thereby keeping their customers satisfied.

Full Service, Quality
Customer Services

9

Customer Service Strategy

Having developed our own specialised customer service strategy, we are able to provide a focused service that enhances your brand value.

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The Most Suitable Staff

We choose the most suitable agents to work on your account; tailor-made to your needs and requirements. We train our agents in sessions that are dedicated to your products and services ensuring a professional attitude in dealing with each and every matter, enquiry or complaint.

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Quality Control

By having strict monitoring procedures in place, we can control the quality of our calls and therefore ensure we deliver an excellent service. Our intelligent reporting provides instant feedback of how each agent is performing against the agreed service levels. This is monitored until they achieve their target.

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Account Management

Our experienced Account Managers are able to work closely with you to achieve optimum results from your strategic planning. Key members of our team are all involved with your project from the very beginning, ensuring a robust and clear understanding of your requirements. These members include: our Head of Operations, Head Supervisors, dedicated Customer Service Trainers, Quality Assurance personnel, Team Managers and IT personnel.

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Communication

Regular communication and business review meetings help to ensure consistency and to reach the goals set in place for continuous improvement

9

Communication

Regular communication and business review meetings help to ensure consistency and to reach the goals set in place for continuous improvement

Our Services

Customer Service
Call Centre

Every company needs a world class customer service call centre team to deal with the unexpected such as delivery queries, product support and resolving questions using phone, email and web chat to communicate.

Inbound
Sales

Our company provides proficient and cost effective outsourced inbound call centre services that are both flexible and scalable. As well as being one of the first PCI DSS Level 1 compliant outsourced call centres in the UK.

Outbound
Sales

First Choice offers a wide range of outbound services for both business to consumer and business to business. We have an upbeat, friendly and dedicated sales team, fully trained to sell your product to your targeted customer base.

Address

56 Everest Street,
Aradippou Industrial & Commercial District
P.O. Box 40873,  6307
7100 Larnaca, Cyprus

Phone

Tel: +357 24 333 001
Fax: +357 24 333 049

Email

info@firstchoiceds.com